Policies

Design Therapy | HOME, SORTED.

Last updated: 1 October 2026

Thank you for purchasing from Design Therapy. Please read the following terms and policies relating to digital products, online workshops and services purchased through this website.

Terms & Conditions

Design Therapy provides digital home styling resources, educational content, online workshops and related services designed to help you make more confident decisions about your home.

HOME, SORTED. is an educational digital product and workshop experience. It provides guidance, ideas and a practical process to help you look at your space, identify what may not be working, decide what to keep or change, and create clearer visual direction for your home.

The information provided is for educational and inspirational purposes. Every home, budget and personal circumstance is different, and individual results will vary.

By purchasing through this website, you agree to provide accurate information during checkout and to use the purchased material for your own personal use only.

All guides, templates, workshop recordings, written material and other resources supplied by Design Therapy remain the intellectual property of Design Therapy and may not be copied, reproduced, resold, shared, distributed or used commercially without written permission.

Digital Product & Delivery Policy

HOME, SORTED. is a digital product. No physical product will be shipped.

After successful payment, customers will receive access to the applicable digital resources and information relating to the online workshop via the email address provided during checkout.

Please ensure that your email address is entered correctly.

If you do not receive your purchase information or access email, please contact [email protected] for assistance.

Live Workshop & Replay

HOME, SORTED. includes access to the applicable live online workshop as described on the sales page at the time of purchase.

If you are unable to attend the workshop live, a replay will be made available, so you will still be able to access the workshop content.

Customers are responsible for ensuring that they have a suitable internet connection and device to access the online session and replay.

VIP Room Review

Customers may have the option to purchase a VIP Room Review as an additional upgrade.

The VIP Room Review provides an opportunity for more personalised feedback on a submitted room or space, subject to the instructions and limitations communicated with the purchase.

If you purchase the VIP Room Review but are unable to attend the VIP session live, a replay will be made available.

The VIP Room Review is intended as educational styling guidance and does not constitute architectural, structural, engineering or other professional technical advice.

Refund Policy

Because HOME, SORTED. contains digital content that can be accessed after purchase, purchases are generally non-refundable once the digital material has been delivered or accessed.

However, if you experience a genuine technical problem that prevents you from receiving or accessing what you purchased, please contact [email protected] so that we can assist you.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection law.

Cancellation Policy

You may choose not to attend a live HOME, SORTED. workshop or VIP Room Review session. Because replays are provided, missing the live session does not automatically qualify the purchase for a refund.

If Design Therapy needs to cancel or reschedule a live session, affected customers will be notified using the email address supplied during checkout and will receive information regarding the rescheduled session or alternative access arrangements.

Privacy Policy

Design Therapy respects your privacy.

When you purchase a product, register for a workshop, complete a form or communicate with us, we may collect information such as your name, email address, telephone number and information required to process your order.

This information is used to:

Process and manage your purchase.

Deliver digital products and workshop information.

Communicate with you about your purchase.

Provide customer support.

Send relevant communications where you have consented to receive them.

Maintain necessary business and transaction records.

Payments are processed through third-party payment providers. Design Therapy does not directly store your complete card details.

Your personal information will not be sold to third parties.

Reasonable measures are taken to protect the personal information entrusted to us. Information may be shared with service providers where reasonably necessary to operate the website, process payments, deliver purchased products or provide communications.

You may contact us at [email protected] regarding your personal information or privacy-related questions.

Shipping & Physical Products

HOME, SORTED. and its associated resources are digital products and online services.

There are no physical goods supplied and therefore no shipping or physical delivery charges apply.

Digital access and relevant instructions are delivered electronically.

Pricing & Payments

All applicable prices are clearly displayed on the relevant sales or checkout page before purchase.

Payment must be successfully completed before access to paid products or services is provided.

Any optional upgrade, including a VIP Room Review, will be clearly identified before the customer completes the purchase.

Contact Information

Design Therapy
Operated by Zanelle Dorfling
South Africa

Email: [email protected]
Website: www.designtherapyhome.com

For questions relating to an order, digital access, workshop or these policies, please contact us via email.